Terms of Service

Version 1.0 · Last updated: July 11, 2026

Agreement and operator

These Terms of Service ("Terms") govern the OffloadPro website at offloadpro.io, our documentation and download services, and the OffloadPro account, licensing, and billing portal (together, the "Services"), operated by 18055441 Canada Inc., a corporation incorporated under the laws of Canada, operating as OffloadPro ("OffloadPro," "we," "us," or "our"). By using the Services, you agree to these Terms. If you accept on behalf of an organization, you represent that you have authority to bind it.

The installed OffloadPro software is licensed under the OffloadPro End User License Agreement ("EULA"), not these Terms. If these Terms conflict with the EULA regarding installed software, the EULA controls.

1. Related documents

2. Eligibility and accounts

You must be the age of majority in your jurisdiction, or use the Services under the supervision of an organization that is, to create an account or make a purchase. You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your credentials, and for all activity under your account. Notify us promptly at support@offloadpro.io of any suspected unauthorized use.

3. Purchases, billing, and trials

Paid plans are sold through Paddle, our authorized reseller and merchant of record. Paddle's checkout terms apply to the payment transaction; our Refund and Cancellation Policy governs refunds, cancellations, renewals, and trials. Plan prices, features, and limits are described on our pricing page at the time of purchase; changes apply prospectively from your next renewal. Trials do not require payment details and do not convert automatically into paid subscriptions.

4. Software downloads

Software made available through the Services is licensed, not sold, and is governed by the EULA and any terms presented with the download (for example, Beta / Pre-Release Terms). Installers and updates are provided with cryptographic signatures where available; obtain the software only from us or from sources we authorize.

5. Acceptable use of the Services

You may not:

  • use the Services unlawfully, fraudulently, or abusively;
  • probe, scan, breach, or test the vulnerability of the Services other than through any coordinated disclosure process we publish;
  • interfere with the operation or availability of the Services;
  • scrape, crawl, or harvest content or data at scale except as permitted by law or our express written authorization;
  • upload or transmit malware or malicious content;
  • misrepresent your affiliation with OffloadPro, or frame or mirror the Services in a misleading manner;
  • resell or redistribute Services content except as applicable law or an express license permits;
  • circumvent access, licensing, or download controls.

6. Intellectual property; feedback

The Services and their content — including the OffloadPro name and logo, site design, text, graphics, documentation, and software — are owned by 18055441 Canada Inc. or its licensors and protected by intellectual property laws. No rights are granted except as expressly stated. If you send us suggestions, feature ideas, bug reports, or other feedback, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use that feedback for any purpose, without obligation to you. We will not publicly attribute feedback to you without your permission.

7. Third-party marks, links, and services

The Services reference third-party products, services, and brands — including cameras, codecs, storage formats, and cloud storage providers — solely to identify compatibility and destination options. All third-party trademarks and logos are the property of their respective owners; no affiliation, sponsorship, or endorsement is claimed or implied. See the Third-Party Trademark and Attribution Notice. Links to third-party sites are provided for convenience; we do not control and are not responsible for their content, terms, or privacy practices.

8. Content accuracy; no professional advice

Feature descriptions, compatibility lists, workflow guides, performance figures, and roadmap statements on the Services are provided for general information, may change without notice, and are not a binding promise unless expressly stated in a written agreement with us. Nothing on the Services is legal, insurance, or archival-practice advice; you remain responsible for your own backup and verification practices.

9. Copyright and trademark complaints

If you believe content on the Services infringes your copyright or trademark, notify legal@offloadpro.io with: identification of the work and of the allegedly infringing material (with URL), your contact details, a statement of good-faith belief that the use is unauthorized, and a statement, under penalty of perjury where applicable, that your notice is accurate and you are authorized to act. We will review and respond appropriately, which may include removal and, for repeat infringers, account termination.

10. Suspension and termination

You may stop using the Services and close your account at any time (subscription effects are governed by the Refund and Cancellation Policy). We may suspend or terminate access to the Services for material breach, fraud, abuse, security risk, or non-payment; where the issue is curable, we will use reasonable efforts to notify you and restore access on cure. Sections that by their nature survive — including intellectual property, disclaimers, liability limits, and governing law — survive termination.

11. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND THEIR CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND WITHOUT ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. NOTHING IN THESE TERMS EXCLUDES CONSUMER RIGHTS THAT CANNOT LAWFULLY BE EXCLUDED.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF DATA, PROFITS, REVENUE, BUSINESS, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES, AND OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US (THROUGH OUR MERCHANT OF RECORD OR OTHERWISE) IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM AND (B) FIFTY CANADIAN DOLLARS (CAD $50). THE EXCEPTIONS IN SECTION 19.3 OF THE EULA (FRAUD, WILFUL MISCONDUCT OR GROSS NEGLIGENCE, DEATH OR PERSONAL INJURY, AND OTHER NON-EXCLUDABLE LIABILITY) APPLY EQUALLY TO THESE TERMS.

13. Indemnification

To the extent permitted by applicable law, you will indemnify and hold us harmless from claims arising out of your unlawful use of the Services or your breach of these Terms, excluding claims to the extent caused by our own breach.

14. Governing law; venue; consumer rights

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Subject to any non-waivable consumer right to proceed in your local courts, the courts of British Columbia sitting in Vancouver have exclusive jurisdiction over disputes relating to the Services. If you are a consumer, you retain the protection of the mandatory consumer-protection rules of the jurisdiction where you reside.

15. Changes to these Terms

We may update these Terms from time to time. The version and date above identify the current Terms. Material changes will be announced on the website or by email and take effect no earlier than thirty (30) days after notice, except changes required by law or addressing security, which may take effect sooner. Continued use after the effective date constitutes acceptance.

16. General

The general provisions of the EULA (entire agreement, assignment, severability, waiver, force majeure, notices, language, third-party beneficiaries) apply to these Terms with "these Terms" substituted for "this Agreement."

17. Contact

18055441 Canada Inc. (operating as OffloadPro)
250-997 Seymour St, Vancouver, BC V6B 3M1, Canada
Legal: legal@offloadpro.io
Privacy: privacy@offloadpro.io
Support: support@offloadpro.io
Billing: billing@offloadpro.io